Received my contacts in a timely way…
Received my contacts in a timely way and very satisfied.
By KATHLEEN
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Received my contacts in a timely way and very satisfied.
By KATHLEEN
Order was filled quickly, decent pricing.
By James P.
I appreciated the fast
By Jimmy
Very good quality contacts at a affordable price that service men and women like myself can fit into our budget. Highly recommend.
By Brandon B.
Always on time alway correct.
By Ambaya Gold Health P.
Order cake quick and it was the right prescription.
By Dominique F.
I love Lens Direct! This is the most personable customer service I’ve ever experienced. My lenses were back ordered, but Mike was quick to send me and email and keep me posted (they even paid to expedite the shipping). I called with a question once and immediately reached a real person who answered my question in no time. On top of that, their prices are probably the best you can find out there. I am absolutely in love with this company and will 100% continue to do business with Lens Direct.
By 1105Zatonska
They have amazing customer service! I have used for over 2 years and will continue to
By Kathy C.
Response from LensDirect.com· Aug 19, 2019
Thanks for your kind review Kathy! Hope to see you again :) The LensDirect Team