Love lens love business
Love lens love business
By Keith L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Love lens love business
By Keith L.
Ordered my lenses and I had them in 2 days. Excellent service!
By B.
Excellent will be back
By Mary M.
Very happy with lensDirect! Ships quick with fair prices. Very happy with my brand of contacts.
By Rob
Great customer service and prices!
By Scott C.
Gave me an extra discount and great service. Thanks
By Lori
Fast shipping! No problems!
By Stacey E.
Excellent prices and shipping. Poor customer service in order delivery communication. Sent numerous emails no response from representative. Edit update - updated my review to 4 stars. Was contacted by manger, response and communication much improved. Made things right. Thank you Lensdirect!!
By Bryan G.
Response from LensDirect.com· Aug 16, 2019
Hey Bryan! We do our best to provide the best customer service possible and I'm sorry that we let you down. Your dedicated rep should have reached out to resolve this, and this should not be an issue moving forward. We very much appreciate the feedback and for being a loyal customer. I have deposited a credit of $10 into your account, usable on any future order with us. Have a great day! -The LensDirect team