The purchasing process is really easy…
The purchasing process is really easy and my order came in on time as promised.
By Aryan F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
The purchasing process is really easy and my order came in on time as promised.
By Aryan F.
Very flexible, I miscalculated, but was able to get my lens one week early.
By Zoe R.
Speedy service, good cost and quality.
By Michelle C.
Always on time delivery. Great price. Customer service is wonderful
By John
Excellent customer service that were always very quick to respond to emails. I had ordered 2 day shipping before and the customer service rep had emailed me a few hours after to verify my prescription and to ensure me my items were being prepared and would come in the time I needed it. (They were right!). Never had an issue with their site.
By Sally S.
Very easy to order and came quickly.
By Julie S.
Quick and easy reorder process.
By ANDY H.
Great and fast service.
By jen