great service
great service
By gordon G.
Response from LensDirect.com· Aug 30, 2019
Thanks Gordon! We are happy we provided you great service, hope to see you again. The LensDirect Team
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
great service
By gordon G.
Response from LensDirect.com· Aug 30, 2019
Thanks Gordon! We are happy we provided you great service, hope to see you again. The LensDirect Team
Fast process and shipping
By Kristy
Response from LensDirect.com· Aug 30, 2019
Yay Kristy, your satisfaction makes us happy :). The LensDirect Team
LOVE LensDirect!! Best prices anywhere! Very easy to use and reorder. Comes very fast in the mail. I will never order from anywhere else!
By Lisa M.
Response from LensDirect.com· Aug 30, 2019
Lisa! This is the best review I've read all day, thank you so much for your kind words and review. If you EVER have an issue, rest assured you will be taken care of :). The LensDirect Team
This was the easiest process for contact lenses....better than 1800contacts and cheaper than my optometrist. Thank you
By Bernadette B.
Response from LensDirect.com· Aug 30, 2019
We really appreciate your kind review Bernadette! Mentioning that you had the easiest process for contact lenses makes us smile, and mentioning that we're more affordable than 1800contacts and your optometrist puts us on cloud 9! Thank you! The LensDirect Team
I was a little nervous about ordering contacts online. So glad I did. Very reasonably priced and fast shipping. Contacts are perfect!
By Stephanie W.
Response from LensDirect.com· Aug 30, 2019
Stephanie, we completely understand the nervousness of buying contacts online. We're happy that you had a good first time experience :)! Hope to see you again, The LensDirect Team
Lowest price compared to other online contact lens sellers. The ordering process was simple and my contacts came just a few days later. Overall, I like the service and will probably use it again.
By MJ
Response from LensDirect.com· Aug 30, 2019
Woohoo! MJ, being affordable, having our order process simple, and delivering quickly are all mantras on our board every day. Thanks for your kind review, we really mean it. The LensDirect Team
Ive never had a ptoblem with any of my orders
By phillip
Great fast service
By Melissa B.