Ordering is quick and easy
Ordering is quick and easy. Prices are great!
By Betty B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Ordering is quick and easy. Prices are great!
By Betty B.
So easy to work with. I haven't had any issues at all.
By Tracy S.
Contacts arrived on time, even though the boxes were damaged the contact lenses were ok!
By Lizette in Biscuit T.
Excellent value, excellent customer service, no more worries about staying on top of my kids running out of lenses. LensDirect keeps us on track.
By Mary D.
Great product for great price and ships quickly!
By Laurie G.
Great service
By Kristi R.
Response from LensDirect.com· Aug 30, 2019
Woohoo! Thanks Kristi, exactly what we aim to give :) The LensDirect Team
Helpful and quickly corrected the mistake I made in my initial order.
By Donald C.
Response from LensDirect.com· Aug 30, 2019
Thanks for your review Donald! The fact that you were a new customer and had our customer service team help you get everything straight puts a smile on our faces. We know being new might be confusing at times and we strive to help everyone through as smoothly as possible! The LensDirect Team
Best price and I don't have to deal with the "technical" issue of scanning my rx and downloading and whatever, lol. Delivery was prompt too!
By Renee
Response from LensDirect.com· Aug 30, 2019
Woohoo! Renee, thanks so much for your awesome review, no technical issues here at LensDirect! We aim to make everything smooth from ordering, to checking on your order, and getting it delivered on time, and if something does go wrong - rest assured, you will be taken care of :). The LensDirect Team