Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Always professional, accommodating and reasonably priced for top shelf merchandise. My order was received, verified with my ophthalmologist and the contacts were sent immediately. I could track the package and it arrived on time. I have never had a reason to complain about this company and have been a client for almost 15 years.
By Suki
I accidentally submitted duplicate order back to back and I realized I did. I didn’t want to take the time to call and deal with it and my account rep caught it and cancelled the duplicate order. I appreciate the customer service. Saved myself some time. They are always quick to respond.
By Misvan
Contacts arrive right on time. The email notification that allows me to track when to expect the package is spot on. No stress and no worries!!
By Laura
Good service
By Nd
No problems with shipping will order again As long as price is competitive
By Emma S.
Easy to complete the order process.
By Stephen R.
Great service for a great price!
By duane L.
Best prices without compromise!
By Rich
