Great customer service!!
Great customer service!!
By cindy A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great customer service!!
By cindy A.
The product arrived on time and was exactly what I needed.
By S. C.
The only company I buy my contacts from! They always have the best prices, and always send out wonderful coupons! I always get my order within a week! Thank you for being awesome!
By Meredith F.
Always reliable with great customer service
By Susan A.
I have already recommended LensDirect.com to everyone I know who wears contacts! I got a year's worth of lenses for less than half of what I've been paying for a six month supply. I'm a customer for life!
By Tim Tim C.
LensDirect.com has always been easy to work with and I love saving money.
By Marla
Your prices are always less expensive than other companies as long as you are giving a discount. Your service is excellent and I have never had any problems with your products.
By Priscilla A.
I have been a loyal customer of Lens Direct for years because my auto fill orders are always on time. If there is a problem, they quickly fix it. The service is excellent!!!!
By anita S.