Great service as always!
Great service as always!
By Misti N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great service as always!
By Misti N.
Easy and fast
By De C.
Best prices on the internet and fast shipping.
By Z C.
I really love Lens Direct! They shipped fast and have no issues with my contacts!
By Dianna
I love it! It has great prices.
By Roxana G.
LensDirect is super proactive, reminding me when I need to buy new lenses, and the reorder process is extremely straightforward and easy. With good prices and turnaround on orders, I’m a repeat customer and will remain so. It’s hard to justify spending lots of money on the same lenses at the optician when I get my annual check. I don’t have to wait in long lines either with a number just to pick my lenses up. 5/5
By Jane
Good service
By George D.
Response from LensDirect.com· Dec 5, 2019
Hey George! We are happy to hear that you got great service! That’s what we take pride in :). Have a great day, The LensDirect Team
I was given quick, proactive, efficient service. It was great to be notified when it was time for me to order more lens. Thank you! D. Patton. DFW, TX
By Debra P.
Response from LensDirect.com· Dec 5, 2019
Hey Debra! Thanks for taking time out to write us a nice review! We hope to see you again :) The LensDirect Team