EYE was so happy!
The entire process was simple and they were very attentive when I had an inquiry. I will certainly purchase my contacts from Lens Direct again!
By EZ
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
The entire process was simple and they were very attentive when I had an inquiry. I will certainly purchase my contacts from Lens Direct again!
By EZ
This was my first time purchasing lens from them, great customer service and the product came in less than 4 days. Going to buy again from them .
By Rsd
Very easy ordering process and swift delivery..very pleased. Thank you so much!
By A.D.
I was hesitant at first because I had always used 1-800-Contacts. I couldn’t believe the amount of positive reviews for LensDirect and the lower price! Ordering was simple, I received updates throughout the process, and shipping arrived sooner than I thought. I’d totally use this service again.
By Trisha
Fast Shipping A ++++++++++
By Leslie H.
Lens Direct is the best. My account manager Melissa is a godsend and I can’t thank her enough!
By Mitchell
Prompt shipping & great customer service.
By Nancy M.
Great customer service!
By Anne A.