Great price
Great price, fast service
By Mike
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great price, fast service
By Mike
There were some issues with my order. However, my representative Ian made an effort to make things right. This is my second order with LensDirect. As long as I continue to receive my orders and any issues are fixed, I will continue to use them.
By Ben
Easy to order on line. They spotted an error I made on the prescription and emailed me. Shipped quickly after fixing
By Timothy N.
Best contact prices around!! Thanks for making them more affordable!
By Corinna
Amazingly simple and fast! Will use again!
By Alyson B.
amazing customer service!!!!
By Jennifer P.
Great prices. Quick delivery
By karen
Each time I've ordered with LensDirect it's always been a smooth and flawless process.
By Lowell M.