Very fast and courteous service
Very fast and courteous service. Has a problem with an preset and it was fixed promptly.
By Maryanne
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Very fast and courteous service. Has a problem with an preset and it was fixed promptly.
By Maryanne
Way cheaper than the eye doctor!
By Rajah H.
Fast service great response time
By Renee S.
I got exactly what I was looking for
By lucky O.
smooth and easy
By mike
Very convenient, easy and a good deal.
By Michelle
Timely and accurate
By Sally P.
easy, smooth process and fair prices
By Ali Y.