Great customer service and super fast…
Great customer service and super fast shipping!
By Caroline L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great customer service and super fast shipping!
By Caroline L.
I love getting my contacts from Lens Direct, It's so convenient.However I have had trouble with my contacts splitting while in my eye. Super Painful! It has happened 1/2 a dozen times. I couldn't get one half out and had to go to my eye doctor for help.
By Louanne
Saved me 50% on the cost of my kids contact lenses.
By John L. W.
Easy to order and shipment was fast.
By Martha F.
Always great customer service and good prices.
By Wendy
Excellent service.. shipping was good too..
By Geraldine R.
Always the best price and customer service!
By Jess F.
Quick, easy, affordable- thanks!
By Stacy