LensDirect was quick to fill the order…
LensDirect was quick to fill the order at a much lower cost than the big box stores and/or big name pharmacies. Would highly recommend them to others.
By Chris W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
LensDirect was quick to fill the order at a much lower cost than the big box stores and/or big name pharmacies. Would highly recommend them to others.
By Chris W.
Good service
By Elaine J.
I appreciate the email alert noting the expected date of renewal.
By Customer
Simple, easy and efficient! The things should alway be when placing orders online! Thanks Again!!
By Nick B.
Response from LensDirect.com· Mar 12, 2020
Hi! I am happy to hear that your experience was simple, easy and efficient. We hope to see you soon so that we can do this all over again! Have a great day! The LensDirect Team
It is easy to find previous orders and reorder.
By John F.
Response from LensDirect.com· Mar 5, 2020
Hi There! I am so happy to hear that. I hope that every experience with us is as effortless as possible! Have a great day! The LensDirect Team
The website was easy to navigate and the process was incredibly convenient! I'll continue to purchase through the site in the future! :)
By Christine M.
Response from LensDirect.com· Mar 5, 2020
Hi! Thank you so much for such a wonderful review! I am so happy to hear that you had a great experience with us and you wish to continue with us in the future. :) We look forward to seeing you again VERY soon. Have a great day!
Always a pleasure easy and fast
By Jason W.
Response from LensDirect.com· Mar 5, 2020
Hi! I am happy to hear that you love working with us. We love working with you too! Hope that you come back to us soon and that we can do this all over again! Have a great day! The LensDirect Team
Great experience!
By DEE N.
Response from LensDirect.com· Mar 5, 2020
We are so happy to hear that you had a wonderful experience with us. We hope that every experience with us is just as amazing as you are! Have a great day! The LensDirect Team