Excellent Service as Usual
Excellent Service as Usual
By DANIEL O.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Excellent Service as Usual
By DANIEL O.
Love my new glasses! It was great to be able to virtually try them on.
By Eleanor
fast delivery, good price.
By Chih C.
Excellent service. I ordered my contact lenses online. The process was easy and the prices are excellent. Arrived quickly and accurately. Thanks.
By Michael M.
Easy to order. Fast delivery. Very pleased.
By BONNIE
My experience with LensDirect.com was outstanding!!! Ordering was easy and delivery was extremely fast. My contacts fit perfectly and my order was filled precisely. I will definitely order from this company again and have recommended this website to family and friends.
By Susan B.
Excellent customer service and products
By Rosanna R.
The website is user friendly and my contacts came in quickly! I will definitely use this sight again for future orders!
By Stephanie E.