LensDirect.comReviews of lensdirect.com

Loved the optician! She was super friendly and gave very thorough information. The guy who helped me choose my glasses was very helpful too. Sorry I forgot their names!!!

Reliable, quick fulfillment, convenient.

Great, prompt service and great selection of lenses

Everything was great. Got the right contacts when they said they would be delivered. I definitely recommend this company

A no-brainer. I have automatic renewal, and the timing was perfect.

**UPDATED 8/10/20** I wanted to post an update on my original review. Within minutes of posting my original review, the CEO of LensDirect.com reached out to me personally. He explained that I likely received the wrong prescription due to miscommunication between LensDirect and my doctor's office during the verification process. After apologizing profusely for the poor customer service, he went above and beyond to fix the situation. Thanks to Mr. Alovis, I'll be giving LensDirect another try when it's time to reorder contacts next year. Thanks Ryan! Original review (1 star): Worst experience I've ever had buying contacts. I ordered a year supply of Dailies from LensDirect at the beginning of July because they were a great price. Or would have been, if the company hadn't sent me eight boxes of the WRONG prescription. When I emailed my "Dedicated Account Representative" I was told they could take them back, no problem. Then he provided a shipping address where I could send them. No return shipping, no offer to replace them with the right prescription, and NO APOLOGY for getting it wrong in the first place. I hopped onto chat support after a week of trying to get an answer from my rep about return shipping and how they were going to fix THEIR mistake (for the record, he never responded after that initial email). After over an hour waiting in their chat queue, they copy/pasted the EXACT SAME MESSAGE. So, to reiterate. I paid nearly $400 for LensDirect to send me the wrong contacts. I have to pay even more to send them back. Then I have to wait for a refund, place a new order, and wait for those to arrive before I can get the correct prescription, which I ordered a month ago.

It was really convenient. It was easy to order and shipped fast.No problems.

Reasonably prices, quick, and variety of lens.