No Hassle
No Hassle, great price, fast shipping.
By Kevin T.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
No Hassle, great price, fast shipping.
By Kevin T.
Thanks so much for easy ordering and speedy delivery
By Nancy B.
I received my contacts less than a week of my order, the quality was great. The customer sevice was fantastic, they followed up with me on my order. I also just ordered lense replacement at a unbelievable price. Will continue using for my vision needs. Thank you Bonnie Goldsboro, NC
By Bonnie H.
Got product as ordered
By Johnny
On time and easy to buy!
By Lala
Updated Review: I had previously given LensDirect a less than favorable review but after that review, the company the team responded wonderfully and my opinion has changed considerably. In some ways its more impressive when a company has a great system for resolving service failures than when they get things right the first time. Issues may arise as they did with my order and that resulted in the CEO of the company contacting me, he both apologized and had his team go to work fixing the issue. Thankfully later that same day my glasses shipped and now that I have them I can tell LensDirect did a good job adding prescription lenses to my Ray Bans.
By Kurt S.
Great price and quick standard delivery!
By Lisa P.
Easy and quick to order
By Veronica P.