Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 674 reviews with 1 star · Clear filters
Never again will be use by me....
By Pamela G.
Response from LensDirect.com· Oct 2, 2015
Pamela, We are very sorry to hear you had a bad experience with us, and want to do our best to resolve any issues you may have had. Please contact us at [email protected] with your order number and we will do whatever we can to make your negative experience a positive one. Have a wonderful rest of your day and a great weekend! Best, The LensDirect Team
They sent me a $10 off first purchase with a picture of acuvue contacts in the coupon. I used it. They refused to honor it, saying it doesn't apply to acuvue. They said the coupon picture was a mistake and being addressed. To this day they are still using the same picture. Will not be shopping with them again.
By Dissatisfatied
Response from LensDirect.com· Oct 6, 2015
Hi there, We are so sorry you couldn't use the coupon, and even more so that the picture hast been changed so others don't face the same problem. We are on it! Please email us at [email protected] and we will do our best to resolve the coupon issue quickly and easily. We want our customers to be completely satisfied and will work to make it right! All our best, The LensDirect Team
