LensDirect.comReviews of lensdirect.com

I placed an order on Dec 16 and contacted the company on Dec 28 saying that it still showed pending shipment, but that my prescription and payment had been verified. I was told that my order would be shipped out that day, and I have yet to receive an updated status or tracking number.

I ordered my contacts over about 3 weeks ago, still have not gotten them, nor have any idea what's going on with them. I got an e mail a few days after saying they were on back order and would be shipped possibly the 9th. I haven't received any more updates or emails. I emailed back the lady and told her I'd just like to cancel my order since no one has bothered to let me know what is going on with my order. I have not received any more emails, but I did receive one to give you all a review. So here it is. I no longer want the contacts and would just appreciate my money back.

Ordered my lenses on the 1st, and got shipping confirmation on the 3rd. It's almost been a week, and my package still says preshipment. Customer service has been nice to try to resolve the matter, but I still don't have my lenses that I needed yesterday.

Ordered my lens on 10/8 for 5-6 day shipment and as of 10/22 have still not received them! When ordering there was no indication that they were out of stock. Called on 10/18 only find out that their inventory was coming in that day and they'd expedite shipment to me. Still no word.... I need them in two days. Looks like that might not happen. I'll be happy to update this review if they ever get in.

I ordered some fx contacts for an event I was going to. I knew I was cutting it close to the deadline when I ordered them, but their website promised 3-business-day processing. I thought that the priority express shipping would get it to me in time. Now, it's a week after the event and more than 2 weeks after I ordered, and they still haven't shipped it. I'm really disappointed. On the plus side, their customer service is pretty good. I expressed my disappointment and they switched my order back to free regular shipping. It's not the best thing to happen, but I guess I'll take what I can get with this company. Like someone else, I down-graded my review because it was tagged for using coarse language. It was a G-rated word. Now I'm even more disappointed that my negative review apparently has to be full of rainbows and sunshine. Are 3-year-olds reading these reviews? No? Then why is a word that is most definitely used on kids' tv shows considered too coarse to be in a review?

I ordered some theatrical lenses in early October. Their website said "Order by October 16 to receive by Halloween" but nothing further about processing times. Checkout said 5-6 day shipping. It is now 10/21 and I haven't received my lenses, which I had hoped to have for a party 4 days ago. I thought this was a fair assumption given I ordered them well before 10/16—shouldn't they arrive before 10/31? When I wrote to ask when they would ship, as I had expected their arrival already, the replies were terse and unhelpful. "They haven't yet been fulfilled." "Ok, so when will that happen?" "By Halloween." Right, but I ordered well before the cut-off and shipping said 5-6 days. I asked the rep to pass on the feedback about how misleading the given info was and he or she just stopped responding to me. Overall poor customer service. At this point I think I'll get to wear these $30 lenses one time, given they didn't arrive for party one and the only response I get is Halloween, which is party three. Really disappointing. When should I have ordered them? May? I originally rated them 2 stars because some things are out of their control (third party supplier), but knocking it back down to 1 star because their rating system wouldn't let me use a curse word (a PG13 curse word, at that). How puritan.

I ordered the contacts a week before a family wedding and did not get them in time. I had to wear my glasses for the wedding. Disappointed. Will learn next time.

Purchased 2 boxes of contacts. One box was okay, however the other box only had one wearable lens. One of the 5 defective lenses damaged my eye and I was unable to wear contacts for a month until it healed. Will not order from this company again!