Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
I explained my issue and Mario came through. I am sooo appreciative, thank you Mario.
By Tom O.
Response from LensDirect.com· Jun 30, 2026
Hello Tom! We're so glad Mario was able to help resolve your issue. We'll be sure to share your appreciation with him. Thank you for your support, and we look forward to serving you again!
30 year old Bolle sunglasses that I've loved got scratched. They no longer make the lens. Lens direct makes them to order Using the existing lens and frames.Awesome!
By Richard D.
Response from LensDirect.com· Jun 30, 2026
Hello Richard! We're so glad we could help give your favorite Bolle sunglasses a new life. It means a lot to know our custom replacement lenses met your expectations. We appreciate your support and hope you enjoy them for many more years!
I had an exceptional experience with LensDirect, and I want to especially recognize Mario for his outstanding customer service. I accidentally had my contact lenses shipped to the wrong address due to my own mistake. I expected it to be a frustrating situation, but Mario and the LensDirect team completely exceeded my expectations. Instead of simply pointing out the error, they treated me with kindness, understanding, and genuine care. They worked with me to resolve the issue and made it right, which I truly appreciated. In today’s world, it’s rare to find a company that values its customers the way LensDirect does. Mario’s professionalism, patience, and willingness to go above and beyond turned what could have been a stressful experience into a positive one. His commitment to customer satisfaction reflects incredibly well on the entire company. Thank you, Mario, and thank you to the entire LensDirect team for standing behind your customers. You’ve earned my trust and my future business, and I wouldn’t hesitate to recommend LensDirect to anyone looking for excellent products backed by exceptional customer service.
By Jesus S.
Response from LensDirect.com· Jun 30, 2026
Hello Jesus! Thank you so much for your thoughtful review! We're thrilled to hear Mario was able to turn your experience into a positive one. We'll be sure to share your kind words with him. We truly appreciate your trust, recommendation, and support, and we look forward to serving you again!
Thank you Francine for all your help.
By Daniel M.
Response from LensDirect.com· Jun 30, 2026
Hello Daniel! We're so glad Francine was able to help. We'll be sure to share your appreciation with her. Thank you for choosing us, and we look forward to assisting you again in the future!
Dion was very helpful and very timely with their responses!
By Haley C.
Response from LensDirect.com· Jun 30, 2026
Hello Haley! We're so glad to hear that Dion was helpful and responded promptly throughout your experience. We'll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again!
Excellent service, very knowledgeable, kind and thorough. Thank you!
By Narda L.
Response from LensDirect.com· Jun 30, 2026
Hello Narda! We're delighted to hear you received excellent service and that our team was knowledgeable, kind, and thorough. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Customer service was super. I couldn't have asked for more.
By Noreen K.
Response from LensDirect.com· Jun 30, 2026
Hello Noreen! We're thrilled to hear that our customer service exceeded your expectations. Providing a great experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to serving you again!
Sara Murillo was incredibly helpful and responsive in making a change to an order that I recently had placed. I am grateful!
By Maritza J.
Response from LensDirect.com· Jun 26, 2026
Hello Maritza! We're delighted to hear that Sara Murillo was incredibly helpful and responsive in assisting with your order change. We'll be sure to share your appreciation with her. We truly value your support and are glad we could help!
