Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
the best service with fantastic voice. omg i forgot her name!!! her name is LEXIE
By dario
Response from LensDirect.com· Aug 12, 2026
Hello Dario! We’re thrilled to hear that Lexie provided you with the best service and made such a great impression. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her!
Always makes ordering easy and ships my order quickly!
By Celeste R.
Response from LensDirect.com· Aug 12, 2026
Hello Celeste! We’re thrilled to hear that ordering with us is always easy and that your orders arrive quickly. We truly appreciate your continued support and look forward to serving you again!
Great customer service, fair prices and decent shipping.
By Christina V.
Response from LensDirect.com· Aug 12, 2026
Hello Christina! We’re so glad to hear you enjoyed our customer service, found our prices fair, and were happy with the shipping. We truly appreciate your support and look forward to serving you again!
very helpful
By DENIS
It was fast, easy and a good price. Lens Direct checked all the boxes. It's that simple.
By Brenda Daniel L.
Response from LensDirect.com· Aug 12, 2026
Hello Brenda! ! We’re thrilled to hear that LensDirect checked all the boxes for you with fast service, an easy experience, and a great price. We truly appreciate your support and are so glad we could make it that simple!
My contacts arrived quite quickly! In fact, I ordered glasses from eyebuydirect two weeks BEFORE I ordered my contacts, and my glasses showed up a week AFTER I received my contacts! Needless to say, I will definitely order both my contacts AND glasses from LensDirect from here on out! LensDirect also have the cheapest price for the contacts I like to order, so it's a win win!!
By Candi S.
Response from LensDirect.com· Aug 12, 2026
Hello Candi! We’re thrilled to hear that your contacts arrived so quickly and that you found our pricing to be a great value. We’re especially excited to hear that you’ll be choosing LensDirect for both your contacts and glasses going forward! We truly appreciate your trust and look forward to serving you again and again.
The lenses came in great condition and earlier than expected.
By Will
Response from LensDirect.com· Aug 12, 2026
Hello Will! We’re so glad to hear your lenses arrived in great condition and even earlier than expected. We truly appreciate you choosing us and hope you enjoy your new lenses!
Actually, it embarrasing. New glasses frames are pretty and delicate looking. I wanted something more "manly", like my old frames. I wanted frames where the my eyes were centered in the lenses, but where the frames were as wide as my face. I didn't want the wire rims look of little frames balanced on my nose. I looked in stores and online and found nothing i liked as much as my old frames. But everyone told me that my old frames would break, in the process of putting in new lenses. So i chose a place that clearly knew how to replace my lenses. And if the frames broke, well, at least i tried my best. It took me less then a minute, to get used to the new lenses. And i'm not wearing lenses from a preacription i got before cataract surgery.
By Daniel P.
Response from LensDirect.com· Aug 12, 2026
Hello Daniel! We completely understand how important it is to find frames that match your personal style and feel comfortable on your face. We’re especially glad to hear that you were able to keep your favorite frames and that the new lenses were such an easy adjustment. It’s wonderful to know everything worked out so well, and we truly appreciate you trusting us with your lenses!
