Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 674 reviews with 1 star · Clear filters
There have been errors in my past 3 shipments. Twice I was sent the wrong prescription and this last time I never received my shipment. I will no longer use this company. I am now switching to Costco which I discovered is $10 cheaper than what I was paying per box of contacts.
By Toni T.
This has been the absolute worst online ordering experience I have ever had. I ordered contacts on 6/30, I received my order and it was wrong. It took me 3 phone calls in 3 days because no one from lensDirect ever called me back. I was told my replacement lenses were ordered. I still do not have the order on 7/15. This was my first and last order with LensDirect
By Melissa H.
Won’t be buying from your company again
By Julia T.
I chose LensDirect as they seemed to be well priced and quoted an average shipping time of less than a week. 4 days after ordering I received an update that my lenses are delayed but they'll be shipped the following week with expedited shipping. 3 weeks later I followed up and was told that they've been further delayed and that they don't know when they'll be shipped. For a product like contact lenses, planning in an extra month of ordering ahead to account for additional delays is a frustrating accommodation to need to make for a straightforward online order. Luckily I found a UK based reputable website that had the exact same product with international shipping for a much lower price, I'd recommend looking around for more reliable delivery and a lower price.
By NoThanks
You sent out a order with out verifying my script which changed the week you sent it out. You have charged my credit card which I am paying interest on during this difficult time. Since I did not open the box I was told to make the RTS and put it back in the mail box. I did this almost 2 months ago and have yet to be credited.
By Elise H.
I have got issues with delivery and reaching out to representatives
By Yana R.
They keep messing up my order
By gabriela R.
Terrible experience. The contacts I received (that were marked as my correct prescription) were just plastic junk. They did not change my vision in any way. And when I asked for a refund it took days to get a return shipping label and the promise of a refund. I returned shipment over a week ago with priority oovernight and asked for communication about my refund and replacement. I have heard nothing nor have I received refund and replacement
By Lisa V.
