Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Chelsea helped me through the ordering process. I could not have made the purchase without her.
By Donna D.
Response from LensDirect.com· Aug 11, 2026
Hello Donna! We’re so happy to hear that Chelsea was there to guide you through the ordering process and made it possible for you to complete your purchase with confidence. We’ll be sure to pass along your appreciation to her. Thank you for choosing us!
I sent a text on a Sunday late at night remembering I had an order coming, that I wasn't ready for and I asked that it not be sent out.. Yasmani,from Lens Direct,got back to me before I was even awake,the next morning, canceled the order,and did everything in a nice and professional manner..
By Coleen D.
Response from LensDirect.com· Aug 11, 2026
Hello Coleen! Thank you for sharing such a wonderful experience! We’re so glad Yasmani was able to respond so quickly and take care of your request before your day even got started. It’s great to hear that he handled the cancellation with both professionalism and care. We’ll be sure to pass your kind words along to Yasmani!
Very knowledgeable and helpful. SAR was very friendly and solve my problem quickly.
By Monique G.
Response from LensDirect.com· Aug 11, 2026
Hello Monique! We’re so glad to hear that Sar was knowledgeable, friendly, and able to resolve your issue so quickly. Providing helpful and efficient support is exactly what we aim for, and we’ll be sure to share your kind words with Sari!
Excellent customer service! The representatives are able to get to the info they need asap and are courteous and complete in their responses.
By Deme C.
Response from LensDirect.com· Aug 11, 2026
Hello Deme! We’re thrilled to hear that our representatives were able to quickly find the information you needed while providing courteous and thorough responses. We truly value your recognition of the team’s effort and appreciate you taking the time to share your experience!
Great customer service with Chela. She rectified my order and was very patient and professional.
By Denise C.
Response from LensDirect.com· Aug 11, 2026
Hello Denise! We’re delighted to hear that Chela was able to rectify your order and made the process easier with her patience and professionalism. We’ll be sure to pass along your kind words to her. We truly appreciate your feedback and are glad we could help!
Djanna was awesome! 5 stars for sure!
By Anita M.
Djanna did a great job taking my PD.
By Mj
Customer service was excellent, specifically, my call with Francine! Great prices, too... Thank you.
By Carol Wayne W.
