Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Chela made my experience very positive and helped me with my concerns.
By Hannah R.
Response from LensDirect.com· Aug 12, 2026
Hello Hannah! We’re so glad to hear that Chela made your experience a positive one and was able to address your concerns. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your kind words to Chela!
Darcel helped me place my order. She was extremely helpful and kind! The problem was resolved in less than 5 minutes!
By Bri
Response from LensDirect.com· Aug 12, 2026
Hello Bri! We’re thrilled to hear that Darcel was able to assist you so quickly and made the experience easy and positive. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave us a review!
Djanna was super helpful, easy to communicate with, and understanding! Thank you for your help :)
By Carrie S.
Jaron was very kind, diligent and did not give up on my inability to find information to facilitate getting my order processed. I was really impressed with his patience and personal attention to my dilemma. He is a great asset to the company!! Cant wait for my glasses now.
By Stephanie M.
Response from LensDirect.com· Aug 12, 2026
Hello Stephanie! We’re delighted to hear that Jaron’s kindness, patience, and dedication made such a positive impact on your experience. It’s wonderful to know that he went the extra mile to help get your order processed. We’ll be sure to share your kind words with him. We hope you absolutely love your new glasses!
Chela has been so helpful assisting me via email and I can't wait to send my sunglasses in next. Looking forward to my first pair of glasses from LensDirect.
By Courtney
Response from LensDirect.com· Aug 12, 2026
Hello Courtney! We’re so glad to hear that Chela has been so helpful throughout the process. We truly appreciate your trust in LensDirect and can’t wait for you to receive your first pair of glasses from us. We hope you love them!
Mario helped me with my concern. He was very pleasant and helpful. Great customer service;)
By Francine G.
Response from LensDirect.com· Aug 12, 2026
Hello Francine! We’re so happy to hear that Mario was pleasant, helpful, and provided you with great customer service. We’ll be sure to share your wonderful comments with him. We truly appreciate you taking the time to leave us a review!
Fast and easy and very clear communication. SHERINE was amazing! Thank you so much!
By Jennifer C.
Response from LensDirect.com· Aug 12, 2026
Hello Jennifer! We’re thrilled to hear that your experience was fast, easy, and clearly communicated. We’re especially happy to know that Sherine was amazing and provided such great service. We’ll be sure to pass along your kind words to her. Thank you for choosing us!
Kwasi was great to work with! She was very helpful in getting my lens order adjusted. We did it over text and was very easy.
By Sandy C.
Response from LensDirect.com· Aug 12, 2026
Hello Sandy! We’re so glad to hear that Kwasi was able to make adjusting your lens order so easy and convenient. It’s great to know you received helpful and efficient service through text. We’ll be sure to share your kind words with Kwasi!
