Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Mario answered my question about my recent order. His response was prompt and professional.
By PZ
Response from LensDirect.com· Aug 14, 2026
Hello PZ! We’re glad to hear that Mario provided a prompt and professional response to your question. We’ll be sure to share your kind words with him. We appreciate you choosing us!
It’s been a great first time experience! From helping me with some of the needed info to me changing my mind regarding expedited service. They’ve been responsive in every way. It would be fair to call out Mario for an exceptional experience in helping me get the expedited build and the two day delivery from there to my house. Wonderful, wonderful job.
By Porter, M.
Response from LensDirect.com· Aug 14, 2026
Hello Porter! We’re thrilled to hear that your first experience with us was such a great one. We’re especially glad that Mario went above and beyond to help with your expedited order and ensure it arrived quickly. We’ll be sure to share your kind words with him. We truly appreciate your trust and support!
My 3 customer service experiences with LensDirect were exceptional. Two via email & one direct over the phone ( non- AI) with Djanna- wow - so helpful- so refreshing! I’m still floored by her professionalism. You now own this customer. Thank you.
By Dan C.
Response from LensDirect.com· Aug 14, 2026
Hello Dan! We’re thrilled to hear that all three of your customer service experiences with LensDirect were exceptional, and especially that Djanna made such a lasting impression with her professionalism and genuine support. We’ll be sure to share your wonderful recognition with her. We’re honored to have earned your trust and look forward to serving you again!
I contacted support for an update on my order. Chela was able to get me an update quickly, explained the delay and updated my email address for future updates. Great support
By Lori R.
Response from LensDirect.com· Aug 14, 2026
Hello Lori! We’re glad to hear that Chela was able to quickly provide an update, explain the delay, and make sure your email address was updated for future notifications. We’re happy she provided the great support you needed, and we’ll be sure to share your appreciation with her!
Lexie was very polite and helpful when I had to cancel my lens replacement order
By kathryn M.
Response from LensDirect.com· Aug 14, 2026
Hello Kathryn! We’re glad to hear that Lexie was polite, helpful, and made the process of canceling your lens replacement order easy and hassle-free. We’ll be sure to share your appreciation with her!
Darcel listened closely and made me feel secure that the issue would be handled appropriately.
By Christine
Response from LensDirect.com· Aug 14, 2026
Hello Christine! We’re glad to hear that Darcel listened carefully and made you feel confident that your issue was in good hands. Providing attentive and reassuring service is something we truly value. We’ll be sure to share your kind words with Darcel!
Lexie was super helpful!! Great customer service!
By Maggie R.
Adelita reached out with an update on my order and a much appreciated and unexpected discount. I haven't received my frames back yet, but I am checking in to review the pleasant customer experience thus far.
By Stolzy
