LensDirect.comReviews of lensdirect.com

DO NOT ORDER FROM HERE. They don't tell you the contacts aren't available until after you purchase them and a few days later you will get an email saying they are backordered and are scheduled to ship later in the week and then get another email saying they are made to order and won't ship until 2nd week of February. RIDICULOUS! Never ordering from this place again.

DO NOT USE LENS DIRECT FOR YOUR LENS REPLACEMENT. They "validated" my prescription, but made a sign error on one of the eyes. Additionally, BOTH lenses are SO WRONG (more than just the sign error, I had to take them to my eye doctor to check them) that I can see better without correction than with my glasses. I called and asked for a refund because they massively messed up my order and I no longer trust them with my vision. They said they have a no refund policy but this should not apply when they have messed up. A supervisor was supposed to call me and they did not. Again, do not trust this company.

I waited 7 weeks for my contacts and they still never came in. It would take a week for them to answer an email. Trash company. Don't waste your time.

This company is utterly incapable and should not be allowed to provide the service they are offering. I sent my glasses in checking off the box that I needed them to see far away, they sent me my glasses back with the left lens being a + or basically a READING GLASS. These people are about as ignorant as it gets.. do not waste your time.

Terrible customer service. Took over a month to receive one order of contacts. The other order was supposed to be here 3 days ago and it still isn’t even in the state I live in.

I ordered Air optix lenses. The color of the lens looked nothing like the picture and when I called they wouldnt do anything! Apparently there 100% satisfaction guarantee is only for unopened contacts? UPDATE- they tried to get my review removed, unfortunately for them I had my receipt! I reached back out they still did nothing! My order number is 913397976-A-L The email on the order is wrong. You did reply to the correct email after the review

DO NOT UNDER ANY CIRCUMSTANCE ORDER FROM HERE! They take forever to send your contacts and then blame Usps. You can’t tell me that I placed an order on 12/8/20 and they were shipped 12/10/20 and on the 14th the status changed to running late. It is no 12/27/20 and still nothing and no result from this scumbag company!

I sent two pairs of glasses in one box to have lenses replaced and they said they only received one pair! No updates from CS so I emailed the CEO with no response too! Read the BBB reviews first before doing business with this company, they are all true as I’ve learned first hand.