LensDirect.comReviews of lensdirect.com

Do not order from here if you need contacts in a timely manner. I ordered on December 30th, it is now January 14th and I still don’t have contacts. I was first sent the wrong contacts, I let them know and asked if they would over night my correct order and they would not. Unfortunately, will not order from here again.

Be careful when setting up orders with Lens Direct. They will automatically enroll you in automatic refills and charge your credit card. To make matters worse, they charge a $10 handling fee on returned orders and refuse to refund that portion. Basically, they stole $10 from us and made it a hassle to get the other portion back. All this for something we did not order.

I had an initial good experience with Lens Direct ordering a pair of progressive lenses for my sunglasses frames. I wanted to try bifocals instead and sent in the same frames. They emailed and cancelled the order as they stated the frames were not compatible. The low rating is they would not give me any information why, and recommended I contact my doctor, who also did not know why they could make progressives but not bifocals for the same frame. They returned my frames with scuffs on the original lenses and without the glasses bag i sent in. Essentially they ruined my oem lenses for no reason. I won't use them again.

The customer service is good but giving them your email address is deadly. They continually bombard you with “offers” and they provide no mechanism to unsubscribe. I even wrote them several times and asked to be removed from mailing list but they just ignore the entreaties. These offer emails are so plentiful and annoying that I would never buy from them again.

LensDirect is more trouble than convenience. I have been in the process of receiving the CORRECT prescription of contacts for almost a month with very little care from them. November 5 - Contacts Ordered November 14 - Received WRONG PRESCRIPTION contacts. November 15 - Customer service rep rudely helped me place replacement order. He failed to put in the house address or city, so it sat in "pending" with no contact from LensDirect to correct the problem. I just happened to check when the heck my contacts would be here as they should have been overnighted and received by the 19th or 20th at the LATEST. November 22 - called to fix this and figure out why they have not shipped and why no one contacted me to correct the address (that I gave to the first rep 6 times verbally as well as emailed him the address to make sure he got it RIGHT.) Customer service brushes off their mistakes, doesn't offer any solidified solutions. Basically a "they will arrive when they arrive" answer. Paying over $600 for a product, I expected more charismatic and helpful interaction with their staff. I will never be ordering through LensDirect again, and I hope no one else ever has the same problems with them. Going a month without contacts because of their mistakes is annoying in itself. Add on their rude customer service with little help and that is just icing on the cake. Good Luck!

Unless you have MONTHS to wait for lens replacement, don’t use this company. Still no word on when my lenses will be completed. It’s been five weeks and they can’t seem to get lenses in to fit my frames. UPDATE - now going on eight weeks and still no word on my glasses.

I used lensdirect to get new lens for my glasses and for $150 they gave me issues on my order and I asked them to cancel my order and just send my glasses back to me. They proceeded to fill my order but instead of replacing my lens they tried to buff my lens to get rid of the scratch which was not the $150 purchase I made and now I have buff marks on my lense where the scratched were. So now I not only have glasses that weren’t fixed but now the marks are worse then they were when I first sent them to lens direct. Thanks for nothing. And instead of tell me they will send an email so I can respond to with images they said I have to send an email to them with images from my order so they can proceed. Garbage service and garbage customer experience. I want my refund for the garbage service you didn’t provide. Cause now I have to go somewhere else and get my lens like you should have done.

Checking status of order is difficult. Erroneous information provided regarding status. Unexplained delays. Not at all what was advertised or expected. Remains to be seen as of this writing if I will receive my glasses back or not. UPDATE 11/4/2021 - still no glasses. Company rep had previously promised "expedited shipping at no extra cost" - package mailed 10/28, scheduled delivery date 11/5/2021. By the USPS no less. Nothing "expedited" about that.