Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Discount is worth it . Ordered len contact delivery will be automatic in 4 months
By No B.
Response from LensDirect.com· Jul 27, 2016
Hi There! We are always happy to hear that our prices are worth it AND that you will be back with us in a matter of months. These are both of our favorite things for us to hear! We can't wait to see you in another 4 months! Have a great day! The LensDirect Team
This is my first time purchasing contacts online, it was a great experience and would recommend. The only thing is that so far I have found 2 bad or defected contacts.
By Berenice
Response from LensDirect.com· Jul 6, 2016
Hiya Berenice! Thank you so much for your review and telling us that you have found some bad lenses. Please call or email to tell us which eye you received the damage products for and we can send you replacements! We're more than happy to help our customers in any way possible! Have a great day and thank you again! The LensDirect Team
Arrived quickly, order was correct.
By 1A
Response from LensDirect.com· Jul 5, 2016
Hey There! Thank you so much for taking the time to review us. We understand the frustration of finding the best price, which is why we price match with most sites. If you ever have any questions about pricing, we would be happy to assist! We cannot wait to see you again! Have a great day! The LensDirect Team
This is my first online transaction for contact lenses and it was a pleasure! I had a question and your support helped me and I received my contacts quick. Well done!
By Joe
Response from LensDirect.com· Jun 30, 2016
Hey Joe! Thanks for the kind words! We cannot wait to continue to deliver another awesome experience in the future. We hope to see you again soon. Have a great day! The LensDirect Team
I really enjoy the product that I received and it was delivered in a timely manner.
By Steven
Response from LensDirect.com· Jun 29, 2016
Hi There Steven! We are so happy to hear that you received your order in a timely fashion. We are always happy to hear that our promise of lightening speed came through and we cannot wait to do it all over again! Have a great day! The LensDirect Team
Took a few days longer than expected, but the pricing & individualized customer servise made it well worth the wait
By Michelle
Response from LensDirect.com· Jun 1, 2016
Michelle, Sorry it took a little longer than you expected, hopefully that's not the case moving forward. Have you looked into our AutoRefill program? You'll never run out of contacts, and you'll continue to get the best pricing. Hope to see you soon! All our best, The LensDirect Team
We hit a small hiccup going back and forth between the eye doctor and LensDirect but Marie Carter was great through it all. She also worked with me when I only had internet through my cell phone. I would recommend LensDirect to anyone!
By Vonda
Response from LensDirect.com· May 18, 2016
Vonda, We LOVE Marie also :) You're in the best of hands if she's your Dedicated Account Rep. Happy we made it through the hiccups, and looking forward to having you as a customer for a long time to come! All our best, The LensDirect Team
Purchased a couple of boxes of Acuvue 2's. First time purchaser. the process to register and confirm prescription was very easy. once purchased received my lenses in 3 business days (Standard Delivery Option). Would definitely use again
By El F.
Response from LensDirect.com· May 13, 2016
El Freido, Music to our ears! Thanks for being a great customer, and of course - for wanting to use us again! Looking forward to making sure those eyes are never without Acuvue 2's. All our best, The LensDirect Team
