Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Great job by Lexie Although had some trouble hearing her but was happy with the service
By michael M.
Response from LensDirect.com· Aug 28, 2026
Hello Michael! We’re glad to hear that Lexie provided great service and was able to assist you. We appreciate your patience with the call and are happy to know you had a positive experience overall. We’ll be sure to share your feedback with Lexie!
Kissel was quick, patient, and very helpful.
By Leyo
Response from LensDirect.com· Aug 28, 2026
Hello Leyo! We’re delighted to hear that Kissel was quick, patient, and very helpful. We’ll be sure to share your appreciation with her. We truly appreciate you taking the time to share your experience!
I spoke with LEXIE regarding missing rewards points and a missing coupon. She was very helpful, explained things thoroughly and rectified the issue. She also applied the coupon after the fact and I was given a refund. Outstanding customer service!
By Dawn D.
Response from LensDirect.com· Aug 28, 2026
Hello Dawn! We’re thrilled to hear that Lexie was able to thoroughly explain everything, resolve the missing rewards points and coupon issue, and make sure you received the appropriate refund. We’re so glad she went above and beyond to make things right. We’ll be sure to share your wonderful feedback with Lexie!
Lexie is attentive and is communicating throughout the process. This level of care yields loyalty. I have not received my glasses yet but I will write a followup review once I have.
By Sean
Awesome customer service!!
By Kelly M.
Jaron was absolutely great. He helped me quickly by updating my prescription in my account because I was having trouble uploading it. He was so fast in responding to my emails that it seemed like we were chatting instead. I really appreciated the great customer service.
By TC
Chela was wonderful and worked hard to solve my log in issue.
By Teri
Sherine was great!
By Greg O.
