She handled the two issues very well…
She handled the two issues very well and talked us thru several options to get the perscription into lensdirect..A+
By Diane D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
She handled the two issues very well and talked us thru several options to get the perscription into lensdirect..A+
By Diane D.
Kissel assured me that the problem would be fixed
By Cindy F.
Sherine took care of the info I needed updated quickly. Lensdirect is great!
By Maike
Jaron was very helpful and resolved my issue promptly.
By Catherine
Mario was very polite and answered all of my questions respectfully. A person like him is who I would always want to talk to when I call.
By Juanita L.
Lens Direct Customer Service has been top notch. Prompt responses and answers to my questions. I highly recommend!
By Katie
Lexie from LensDirect made my first time purchase painless and simple. A quick response time and easy to submit additional forms I may have missed during my initial order.
By Inga
I've been ordering contacts through lens direct for years. My contacts have always arrived on time or early. I also need toric contacts because my vision is so bad and they always have the exact type and prescription in stock. When ordering online, I very much appreciate their level of convenience and assistance. I'm also one to wait till I'm on the last week of my lenses so I love how helpful they are when reordering and needing priority shipping. Thanks everyone.
By Socrates