Great customer service
DeMario was great at resolving the issue I had and was very communicative. I will continue to use LensDirect - the customer service is top tier
By Darrin O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
DeMario was great at resolving the issue I had and was very communicative. I will continue to use LensDirect - the customer service is top tier
By Darrin O.
I sent in my Dutz glasses and asked for bifocals instead of progressive glasses! I was so disappointed. I contacted Lensdirect and spoke to Francine! She was so helpful in helping me find an affordable solution. Within a week, my glasses were off again to be recut by LensDirect! Thank you!
By Christine
Excellent customer service over the telephone and very quick delivery of my frames. Well done thank you. Dion is very good
By DAVID
Contacts came in less than 7 days great quality , look forward to order again soon.
By LAC
Very easy to deal with on the screens. Got the glasses about 8 days after I mailed them. Great service-glasses are fine
By Marianne D.
I always wear them. Very comfortable for my eyesight.And for a real price that doesn’t heart your pocket.
By Rodolfo Alsina L.
Staff was super helpful in finding a quick solution.
By Melissa
Mario was awesome - I needed assistance with verifying my prescription, he was able to and also made sure that my contacts would arrive on time due to a delay. Well done!
By PD