LensDirect.comReviews of lensdirect.com

First lens replacement was done incorrectly. Frames were returned for promised fix. Order, order numbers, frames.... all don't exist now. They do not respond to emails. Phone calls are not useful as order numbers supposedly don't exist now (I have screen shots from Lens Direct with them). COMPLETE RIPOFF!

BEWARE!! LensDirect.com screwed up my lenses and refused to refund me. I sent in TWO separate Rx for TWO separate frames. They filled 1 Rx in Both frames AND in the 2nd frame, they even screwed up the Right Eye lens! Had to take the glasses to my eye doctor who scanned them, and confirmed. When I called LensDirect, they acknowledged they'd messed up, but would only offer to re-do them (making me wait 2 weeks - re-sending my frames and HOPING they'd be right). No explanation of how they'd botched this easy job! Just expecting me to trust that this time, they'd get it right. I don't have time to, nor do I care to, trust them again! I want a refund which they are refusing to give me. If they mess up your lenses... they just offer to take another several weeks to redo them, oh and they'll do that for no extra charge. Excuse me??!!! Oh.. you'll redo what you admit you screwed up, for no extra charge!?? No thanks! Ever again!!!

If I could give zero stars I would. They made my lenses with the incorrect RX as well as to large for my frames I sent. After admitting they were incorrect they refuse to refund my money. I have no faith in this company and will be taking my business local. This is why it’s always better to do business with a brick and mortar establishment. I spoke to 6 individuals by text. Just save time and say no matter your experience we will not refund your money no matter how bad we mess up.

I ordered lenses for rimless frames and sent my frames to LD. Three tries and they misdrilled the lenses. Totally crooked. I finally asked that the lenses be sent undrilled and took them to a local optician to be drilled. Add $80!!! Never again LD!!!

They have had my glasses for over a month despite daily contact and promise of expidited service. Nothing. I paid extra for fast turnaround..Joke. DO NOT RECOMMEND AT ALL

I feel like I was mislead on about the time it would take from order to receiving my glasses. I ordered 4/15 and today 5/3 they are cutting the lenses and there is still no eta. I've called customer service 4/29 who were supposed to text with an update...no text as of yet she did say 14 to 15 business days...2 weeks which is not 2 weeks it's at least 3 weeks and then it's mailed. Had I known, I would have ordered from some place who was a little faster as I am having to wear a broken pair until they get here. I saw 2 days, nowhere does it say 3-4 weeks

I received a 24 pack of the wrong lenses in the right boxes. Kinda screwy. Ya think?

I bought my first pair of glasses from Zeelool a year or so ago. The earpieces are so loose I cannot move my head or they will fall. So I replaced them with another beautiful pair three weeks or so ago. They too fell off my face and broke. I do not have money to waste. I normally get my glasses from the Dollar Store. They last a lot longer but are not quite as pretty so I thought I would splurge. Thanks. $70 some dollars later and I am going back to the Dollar Store for my glasses. Your materials and construction are cheap. Your QC is apparently nonexistent. I cannot even Gorilla Glue them back together. Lesson learned. When you draw someone in with a tasty price - and then you add lenses, grade of lenses, shipping, and all of the other things that other companies include in their price - again, dollar store beats you hands down. For $36 I could buy 20 some pairs there. That would last me a lot longer than the 6 months or so these bits and pieces did. What can you do to improve? Listen to me. Your product for me has been crap. Do better, Zeelool.