Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Chelsea was very helpful. Response was quick, and the issue was resolved quickly!
By Sarah T.
Response from LensDirect.com· Oct 9, 2026
Hello Sarah! We’re delighted to hear that Chelsea provided quick and helpful service and resolved your issue promptly. We strive to make every customer experience as smooth and hassle-free as possible. We’ll be sure to share your kind words with Chelsea. Thank you for choosing LensDirect!
Easy ordering process, quick delivery and reasonable prices. Customer service is A+, quick response and information.
By Robyn D.
Response from LensDirect.com· Oct 9, 2026
Hello Robyn! We’re thrilled to hear that you enjoyed our easy ordering process, quick delivery, and affordable prices. It’s especially wonderful to know that our customer service exceeded your expectations with prompt responses and helpful information. Providing excellent value and outstanding support is what we strive for at LensDirect. We truly appreciate your support and look forward to serving you again!
Fast shipping & decent price.
By Kimberly K.
Response from LensDirect.com· Oct 9, 2026
Hello Kimberly! We’re glad you were pleased with our fast shipping and competitive pricing. At LensDirect, we strive to make ordering your lenses convenient and affordable. We appreciate your support and look forward to serving you again!
Darcel got back with me promptly, right when i needed to make a change right away, since I'm new to Len direct!! Darcel made me feel valued!! the customer service is the very BEST!!! i will do all my ordering from them from now on!! thank you so much Darcel!!!!!
By kim
Response from LensDirect.com· Oct 9, 2026
Hello Kim! We’re thrilled to hear that Darcel responded promptly when you needed to make an important change and made you feel valued as a new LensDirect customer. Providing responsive, personalized service and making our customers feel appreciated is what we strive for every day. We’ll be sure to share your wonderful feedback with Darcel! 💙 Thank you for choosing LensDirect and for your trust in us. We’re delighted to have you as a customer and look forward to helping you with all your future orders!
Perfect and fast!!
By Judy C.
Response from LensDirect.com· Oct 9, 2026
Hello Judy! We’re thrilled to hear that your experience was perfect and fast! Providing excellent service and a smooth ordering process is what we strive for at LensDirect. We truly appreciate your support and look forward to serving you again!
I came to LensDirect to make me my first progressive lenses for some frames I already had. I was anxious about whether it would be made well or whether the progressives would make me dizzy etc, but they arrived and I was very impressed in every way. The coating looks awesome. The progressives were very subtle but effective. And my prescription is super clear. Thanks!
By David K.
Response from LensDirect.com· Oct 9, 2026
Hello David! We’re thrilled to hear that your first pair of progressive lenses exceeded your expectations! We understand that trying progressives for the first time can feel a little intimidating, so it’s wonderful to know you’re happy with the clarity of your prescription, the coating, and how seamlessly your lenses work. Your satisfaction means so much to us! Thank you for trusting LensDirect with your frames and for giving us the opportunity to make your first progressive lens experience a great one. We look forward to helping you again in the future! 💙
Chela was very polite and helpful.
By Teah S.
Response from LensDirect.com· Oct 9, 2026
Hello Teah! We’re glad to hear that Chela provided you with polite and helpful service. We’ll be sure to share your appreciation with her. Thank you for choosing LensDirect! We look forward to assisting you again in the future.
Haven was so quick and efficient, good customer service
By John C.
Response from LensDirect.com· Oct 9, 2026
Hello John! We’re delighted to hear that Haven provided quick, efficient, and excellent customer service. We’ll be sure to share your kind words with her. We truly appreciate you choosing LensDirect and look forward to helping you again!
