Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
My representative went above and beyond to get my order placed in a timely manner!!
By Nichia C.
Response from LensDirect.com· Jun 10, 2019
We love to hear when our reps go above and beyond! It really makes our day. Thanks for your review Nichia, The LensDirect Team
My daughters only complaint is that the contacts use to come with a case and now they do not. other wise you can not beat lens direct.
By Daryl F.
Response from LensDirect.com· Jun 4, 2019
Daryl, we are so sorry yours didn't come with a contact lens case. It should be coming with your next order, we might have hit a dry spell but please reach out to your dedicated account representative to ensure you get it! Have a great day, The LensDirect Team
Awesome, convenient, & quick service
By CNGUYEN
Response from LensDirect.com· Jun 4, 2019
Bam! Exactly what we strive to be, thanks for your review! The LensDirect Team
Good prices and service overall, but delivery was a few days slower than expected/promised. High quality product and shipping materials, though.
By JLKnight
Response from LensDirect.com· Jun 4, 2019
So sorry JLKnight! We really try to get our lenses out as soon as possible, if this ever happens again contact your dedicated account rep! We will make it right :). The LensDirect Team
04/06/19 Updating my previous review bringing it up to 4 stars. Although they did get it wrong and the communication was slow. But I did receive my correct lenses today. As I mentioned previously, they are a good company and they stand behind there products and service. 04/02/19 I was sent the wrong prescription even though I included a copy of my prescription and they called my doctor to verify it. I was told by a representative that they were trying to send me the right prescription as soon as possible but it's been almost as week and the representative has not responded to my last two emails. I'm pretty sure that i'll get the right ones eventually because I believe LensDirect is a reputable company. I'm just a little annoyed.
By Casey C.
Response from LensDirect.com· May 3, 2019
Hey there Casey, Very sorry to hear about your experience! It looks like an order was put through for positives instead of negatives. Unfortunately the doctor did not catch the error so the order was verified and shipped. I apologize for the mix-up! We do everything we can to make things right. I do see here that replacements have been ordered and shipped out. It looks like these should arrive to you by the end of the week. We really do appreciate your business and feedback. I have deposited a credit of $10 into your account, usable on any future order with us. Have a great day! -The LensDirect Team
The company is great to work with, I have little to no trouble with them. The only reason I gave them 4 stars was because of the price. $300.00 for some contacts is crazy expensive.
By Sunnie
Response from LensDirect.com· Jun 5, 2019
Thanks for your review Sunnie! We totally get it and apologize we couldn't get that price lower for you, but rest assured if you are ever in need of a coupon or promo code, ask your rep! The LensDirect Team
Website is difficult for reorders. Uploading new prescription wasn’t seamless. Two days before receiving a confirmation email. Then unable to execute an order. Had to contact service wait another day. Took over a week to process order. Way too long. Miss Christina who made the process easy!!!!
By Tracy
Response from LensDirect.com· Jun 5, 2019
Sorry Tracy! We're happy you got it resolved but we will take your experience into consideration on improving the site. Thanks! The LensDirect Team
on time , right product but website when it comes to cancel and correction so that you can reenter the proper information should be easier to find
By Hector H.
Response from LensDirect.com· Jun 5, 2019
Sorry Hector, we will improve based on your feedback! The LensDirect Team
