Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
She did an excellent job understanding and fixing my problem.
By Rufus M.
Response from LensDirect.com· Oct 9, 2026
Hello Rufus! We’re delighted to hear that our team member took the time to understand your concern and resolve it effectively. Providing thoughtful, personalized support is what we strive for at LensDirect. We truly appreciate your support and look forward to assisting you again!
Lexie was super helpful and went above and beyond to assist me with my needs which were timely and immediate.
By Matthew M.
Response from LensDirect.com· Oct 9, 2026
Hello Matthew! We’re delighted to hear that Lexie went above and beyond to assist you and address your needs in a timely manner. We understand how important prompt support can be, and we’re glad Lexie was there to help when you needed it most. We’ll be sure to share your kind words with her. Thank you for choosing LensDirect!
DJanna was very helpful and solved my issue less than a minute. Thanks !
By Nelson S.
Response from LensDirect.com· Oct 9, 2026
Hello Nelson! We’re delighted to hear that DJanna was so helpful and resolved your issue in less than a minute! Providing quick and efficient support is something we strive for, and we’re glad she made your experience a positive one. We’ll be sure to share your kind words with DJanna. Thank you for choosing LensDirect!
Chela researched my problem and was able to assist me in a very professional manner.
By Bill M.
Response from LensDirect.com· Oct 9, 2026
Hello Bill! We’re happy to hear that Chela took the time to look into your concern and assist you in such a professional manner. We believe in providing thoughtful, personalized support, and we’re glad you had a positive experience. We’ll be sure to share your appreciation with Chela. Thank you for choosing LensDirect!
My contacts came super fast! Great experience!
By Michelle
Response from LensDirect.com· Oct 9, 2026
Hello Michelle! We’re thrilled to hear that your contacts arrived so quickly and that you had a great experience with LensDirect! We strive to make ordering with us easy, convenient, and hassle-free. We truly appreciate your support and look forward to serving you again!
Francine was friendly, efficient, and went above and beyond
By Sabrina W.
Response from LensDirect.com· Oct 9, 2026
Hello Sabrina! We’re delighted to hear that Francine provided friendly and efficient service while going above and beyond to assist you. We’ll be sure to share your kind words with her. We truly appreciate you choosing LensDirect and look forward to helping you again!
Easy directions on ordering and installing lenses. They arrived promptly and fit perfectly into my old frames.
By Gary N.
Response from LensDirect.com· Oct 9, 2026
Hello Gary! We’re so glad to hear that the ordering and installation process was easy, your lenses arrived promptly, and they fit perfectly into your existing frames! At LensDirect, we strive to make lens replacement simple, convenient, and hassle-free. We truly appreciate your feedback and look forward to helping you again in the future!
overall great experience.
By Taylor G.
Response from LensDirect.com· Oct 9, 2026
Hello Taylor! We’re thrilled to hear that you had a great overall experience with LensDirect. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your thoughts. We look forward to serving you again!
