Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Quick decisions and resolved the matter. Thanks Bibi!
By S. P.
Response from LensDirect.com· Oct 9, 2026
Hello S.Pham! We’re glad to hear that Bibi was able to make a quick decision and resolve your concern efficiently. We’ll be sure to share your appreciation with her! Thank you for choosing LensDirect. We look forward to assisting you again!
Kenya did a great job of providing answers to all my questions and solving all the issues. She is definitely an asset to your company. Again, thanks!
By jpfoxg F.
Response from LensDirect.com· Oct 9, 2026
Hello Fox! We’re delighted to hear that Kenya answered all your questions and resolved your concerns so effectively. Providing knowledgeable, attentive, and helpful service is what we strive for, and we’re thrilled that Kenya made such a positive impression. We’ll be sure to share your kind words with her! Thank you for choosing LensDirect and for taking the time to recognize our team. We truly appreciate your support! 💙
Djanna was direct, specific and super effective for our urgent and complicated contact lens need. Would recommend her for her communication and understanding.
By justin B.
Response from LensDirect.com· Oct 9, 2026
Hello Justin! We’re delighted to hear that Djanna provided clear, effective, and attentive support for your urgent contact lens needs. We understand how important it is to have someone who communicates clearly and understands your situation, especially when time is of the essence. We’ll be sure to share your kind words with Djanna! Thank you for choosing LensDirect and for recommending our team. We truly appreciate your trust in us!
Lexie was fantastic. Great service and quick response time, highly recommend. She speaks volumes about the brand.
By Arjun N.
Response from LensDirect.com· Oct 9, 2026
Hello Arjun! We’re thrilled to hear that Lexie provided excellent service and responded so quickly. It means a lot to know that her professionalism and dedication made such a positive impression and reflect so well on the LensDirect brand. We’ll be sure to share your wonderful feedback with her! Thank you for your recommendation and for choosing LensDirect. We truly appreciate your support! 💙
Great customer service from Lexie, she helped me with my query promptly and efficiently. Thanks so much!
By Monika
Response from LensDirect.com· Oct 9, 2026
Hello Monika! We’re delighted to hear that Lexie provided prompt and efficient assistance with your query. We’ll be sure to share your kind words with her! We truly appreciate you choosing LensDirect and look forward to helping you again in the future. 💙
Keron was very helpful and followed-up with me.
By Suzanne L.
Response from LensDirect.com· Oct 9, 2026
Hello Suzanne! We’re glad to hear that Keron was helpful and took the time to follow up with you. We believe great customer service means keeping our customers informed and supported every step of the way. We’ll be sure to share your appreciation with Keron! Thank you for choosing LensDirect. We look forward to assisting you again!
I had a great experience with getting lens for my glasses. It took approximately a month but I should have paid for expedited service. I also ordered the wrong lenses but customer service was been great in communicating with me in correcting my order, Bibi has been promptly responding to my messages.
By Maurice S.
Response from LensDirect.com· Oct 9, 2026
Hello Maurice! We’re glad you had a great experience with your lens replacement and that Bibi was prompt and helpful in communicating with you to get your order corrected. We understand that the process can take time, especially when changes are needed, and we truly appreciate your patience. We’ll be sure to share your kind words with Bibi! Thank you for choosing LensDirect. We appreciate your trust in us and look forward to helping you again!
DeMario was able to resolve my issue
By Dan
Response from LensDirect.com· Oct 9, 2026
Hello Dan! We’re glad to hear that DeMario was able to resolve your issue and get you the assistance you needed. We’ll be sure to share your appreciation with him. Thank you for choosing LensDirect, and we look forward to helping you again!
