Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Kissel made the replacement process quick and easy.
By Rich V.
Response from LensDirect.com· Oct 9, 2026
Hello Rich! We’re delighted to hear that Kissel made the lens replacement process quick and easy for you. We’ll be sure to pass along your kind words. We appreciate you choosing LensDirect and look forward to helping you again!
Karon was fast responding and and answering my question.Was very helpful and polite.
By Edsel K.
Response from LensDirect.com· Oct 9, 2026
Hello Edsel! We’re delighted to hear that Karon was quick to respond and provided helpful, polite service while answering your questions. We’ll be sure to share your lovely comments with Karon. We truly appreciate you choosing LensDirect and look forward to assisting you again!
Keron has been absolutely fantastic!! They have gone above and beyond to answer my questions regarding a potential order that is both very specific and very important to me. I have felt heard, kindly attended to, and as if my concerns are as much of a priority to Keron as they are to me!! I will definitely be placing more orders in the future, and customer care personnel such as Keron (an actual real live person!!) are the very reason I will keep choosing Lens Direct!! :) Thank you, Keron, for being quick to respond, and obvious in your caring about my specificities!! You’ve been helpful beyond words, and I appreciate you greatly!! :)
By Kate L.
Response from LensDirect.com· Oct 9, 2026
Hello Kate ! We’re thrilled to hear that Keron went above and beyond to make you feel heard, supported, and genuinely cared for. We understand how important it is to get every detail right, especially when it comes to an order that means so much to you. We’re delighted that Keron took the time to address your questions with care, patience, and prompt responses. We’ll be sure to share your kind words with Keron! 💙 Thank you for choosing LensDirect and for trusting us with your needs. We look forward to helping you with your future orders!
Chela was friendly and helpful
By Desiree
Response from LensDirect.com· Oct 9, 2026
Hello Desiree! We’re happy to hear that Chela was friendly and helpful throughout your experience. We’ll be sure to pass along your lovely comments to her. We truly appreciate you choosing LensDirect and look forward to assisting you again!
Amazing. Helped with flying colors.
By Keke C.
Response from LensDirect.com· Oct 9, 2026
Hello Keke! We’re thrilled to hear that you received such excellent support. Providing helpful and friendly service is what we strive for, and we’re so glad we could make your experience a great one. We truly appreciate you choosing LensDirect and look forward to helping you again!
I corresponded with Lens Direct via chat and was assisted by Mario. He was great and resolved my subscription payment issue. I would reach out by chat again! Quick and easy.
By Gretchen K.
Response from LensDirect.com· Oct 9, 2026
Hello Grtchen! We’re delighted to hear that Mario provided excellent support and quickly resolved your subscription payment issue. It’s great to know that our chat service made the process quick and easy for you. We’ll be sure to pass along your kind words to Mario! Thank you for choosing LensDirect, and we look forward to assisting you again whenever you need us.
Process was much easier and delivery quicker than other lens companies. Price was good too
By Robin
Response from LensDirect.com· Oct 9, 2026
Hello Robin! We’re so glad to hear that you found our process easy, our delivery quick, and our pricing competitive. At LensDirect, we’re committed to making lens replacement as convenient and affordable as possible. We truly appreciate your support and look forward to serving you again!
I was really in a tough spot because my current glasses broke and it was going to be at least two weeks before the latest pair I ordered from Lens Direct would arrive in the mail. I asked if there was any way to expedite the order. Customer service representative Brady went the extra mile for me and made this happen. He went way beyond what he had to do to help this crippled man out and I really appreciate it. My glasses will be here in several days now and I am praying that they will solve my dilemma. Give Brady a raise. Thank you, Brady.
By BILL H.
Response from LensDirect.com· Oct 9, 2026
Hello Bill! We’re truly glad Brady was able to step in and help expedite your order when you needed it most. 💙 We understand how important your glasses are to your everyday life, and it means a great deal to know that Brady went above and beyond to make things easier for you. We’ll be sure to share your wonderful feedback with him and our team. We hope your glasses arrive quickly and resolve your dilemma! Thank you for choosing LensDirect, and we wish you all the very best.
