LensDirect.comReviews of lensdirect.com

Everything went relatively well except for the problem I had trying to transmit the prescription

Lenses showed up on time as advertised. The online ordering is a little convoluted but the be order got fixed after a few emails. Good customer service, but web site navigation could be improved.

Everything is great I just wish you would have marked which box was my left eye and which is my right since you already asked me that when I put my order info in.

Service is fast and great. No issues at all. Will order again!

It started out a little bumpy with acceptance of the prescription/PD and getting hold of customer service. Once the PD was clarified the lenses replacement and delivery was so quick. Customer service did a great job, Chloe followed through to fix confusion about the PD. NOTE** YOU MUST HAVE THE PD NUMBER FOR BOTH EYES, don't send a prescription without it!! They did a great job replacing lens after an eye surgery. I saved a fortune. I am thrilled, so reasonable and good quality too. Thanks Lens Direct!

Let me say my experience with LensDirect started off rocky - it took almost four weeks to get the glasses shipped, and communication was poor during a lot of this. It was frustrating. I was told multiple dates by multiple reps and it felt like what one rep would say, the next rep had no idea about. And getting a response from my dedicated rep was pulling teeth, and half the timme the information was incorrect. Enter CEO, Ryan Alovis. I emailed him on a Thursday night, and he had my order shipped by Friday, a response in my inbox and a voicemail waiting for me. And not a canned response - a genuine apologetic response wanting to make the order right. This was initially a terrible experience that their CEO knew exactly how to turnaround and potentially have me try them out again.

Shipping was fast and packed well. Product is good and affordable enough I suppose. I do wish you would allow the purchase of just ONE box if both eyes are same prescription but you force me to have to buy one box per eye. It's not like I wouldn't come back and get more boxes geesh! And what when someone only has one eye, come on now.

Shipped fast and good lens thanks.