Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Glasses are perfect, spot on to spec. Process was very easy. So why "only" 4 stars? There was a gap in the communication/update what is happening - close that loop and you get 5 stars from me. Delivery timing could be a bit quicker but that is a very generic comment true for almost all web shops Overall a very positive experience, I will be back
By Martin
Great price and product. Just the work took a little longer than i would have expected. There response to that was: “For your current order, since it was indicated that it was a large lens, we wait for your frame before getting the lens to make sure that we have the perfect fit for your frame.” I’m happy to wait a little longer to get it right though.
By RR
Great people work there, glasses took a little longer to get than I thought they would but they came out great in the end!
By Sam M.
after like 6 months of waiting my glasses finally came. Dealing with their customer service 6 months ago to now is a night and day difference. They had to of switched up who runs it or something idk. Short of it they messed up but made it right and then some. Im totally happy
By Casey L.
Ryan Alovis personally took care of my issue of not getting the correct lenses. He refunded my money and sent me the my lenses as well. Thank you. I hoping this will eliminate others from having the same problem.
By APRIL W.
*Update* Upon leaving the review below I was contacted by the company’s CEO Ryan who provided shipping information confirming that my order had in fact been shipped over two weeks prior but was delayed by USPS. He was very courteous, and seemed genuinely concerned with my customer experience. To rectify the situation he sent out a replacement free of charge. This experience has definitely improved my opinion of this company and I would consider using them in the future with the understanding that their preferred carrier is USPS and to expect shipping delays as a result. I have since recommended them to a family member. Still have not received my order. No estimate available on when it should arrive. Would rather have paid more and received my contacts sooner- when needed. Will likely not be using this service again.
By Christina A.
After recently leaving a negative review about customer service, I was contacted by Lens Direct with an apology and an offer of the two lens cases I had requested, free of charge. I appreciate their attention and action to keep customer satisfaction.
By Ceci S.
It has taken longer than a week to get to me, and I still don't have them. I'm hoping the long wait is worth it, because I am definitely in need for contacts.
By Amanda G.
