Easily ordered
Easily ordered, timely shipped, arrived quickly
By Kristine
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Easily ordered, timely shipped, arrived quickly
By Kristine
DJANNA made it super easy to get the order in
By Lou
Fast and always reliable! I keep coming back for lens replacement because I always find a new vintage frames. Thanks for being awesome!
By Vicki
Mario was quick to respond and close out my exchange!
By Elif K.
Easy to order and shipped very quick. The discount was great and no confusion adding it to the order. Thank you!!!
By Bertia P.
You all do great work , period. Chela customer service rep, did a great job and I liked talking to her. Lowell Brooks
By Lowell B.
Perfect pricing, ordering and customer service! I love my new glasses!
By Cheryl
order came even faster than they stated and it was right
By r C.
Response from LensDirect.com· Oct 23, 2026
Hello R Cook! Thank you for your kind review! We’re glad your order arrived even faster than expected and was exactly right. We appreciate your business and look forward to serving you again.