Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
I appreciated that Kadisha helped me adjust my subscription in an efficient and straitforward manner.
By e R.
Response from LensDirect.com· Oct 14, 2026
Hello E Reed! We're happy to hear that Kadisha made adjusting your subscription a smooth, efficient, and straightforward process. We'll be sure to share your appreciation with her. Thank you for choosing LensDirect!
The delivery was speedy, the communication was perfect, and the product is great quality. I needed new lenses after scratching up the first pair and the site exceeded expectations. I highly recommend
By MM
Response from LensDirect.com· Oct 14, 2026
Hello Mm! We're thrilled to hear that your experience exceeded expectations, from our speedy delivery and clear communication to the quality of your new lenses. Your recommendation means a lot to us! We appreciate you choosing LensDirect and look forward to helping you again in the future.
Way better than GlassesUSA
By Chris A.
Response from LensDirect.com· Oct 14, 2026
Hello Chris! Thank you for your fantastic feedback! We're thrilled to hear that you're happy with your experience at LensDirect. We truly appreciate your support and look forward to providing you with excellent service and quality products every time!
Was of great help. Informed him of my problem and it was resolved quickly
By Diego H.
Response from LensDirect.com· Oct 14, 2026
Hello Diego! We're glad to hear that our team member was able to resolve your issue quickly and provide the help you needed. We appreciate your support and look forward to assisting you again!
Demario made the correction of my mistake very painless. I appreciated his patience as we sorted through the process.
By dan.devalk
Response from LensDirect.com· Oct 14, 2026
Hello Dan! We're delighted to hear that Demario made correcting your mistake a smooth and stress-free process. We'll be sure to share your appreciation with him. Thank you for choosing LensDirect, and we look forward to assisting you again!
The customer rep, Sennen, was very helpful, and went above and beyond to figure out where my order was and get my account activated. It's nice to experience real customer service, and Lens Direct delivered.
By Mark
Response from LensDirect.com· Oct 15, 2026
Hello Mark! We're delighted to hear that Sennen went above and beyond to assist you with locating your order and activating your account. We pride ourselves on providing genuine, helpful customer service, and it's great to know that Sennen made such a positive impression. We'll be sure to share your kind words with them. Thank you for choosing Lens Direct!
Darcel was friendly and very helpful in making sure my order was correct and could be quickly shipped.
By Kayla L.
Response from LensDirect.com· Oct 15, 2026
Hello Kayla! We're delighted to hear that Darcel provided friendly and helpful service and ensured your order was correct and ready for prompt shipping. We'll be sure to pass along your kind words. Thank you for choosing Lens Direct!
Kissel was professional, courteous and attentive throughout the call. She listened to my concern, communicated clearly, and provided appropriate assistance. Overall, the interaction was positive and she demonstrated great customer service skills.
By Victoria P.
Response from LensDirect.com· Oct 15, 2026
Hello Victoria! We're pleased to hear that Kissel provided professional, courteous, and attentive service throughout your call. We strive to ensure every customer feels heard and supported, and it's great to know Kissel made your experience a positive one. We'll be sure to share your kind words with her. Thank you for choosing Lens Direct!
