Adelita did an amazing job
Adelita did an amazing job. She read my request and responded so quickly and nicely. Truly appreciate it.
By Nancy
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Adelita did an amazing job. She read my request and responded so quickly and nicely. Truly appreciate it.
By Nancy
I was unable to order online. I called and Dion straightened it all out in record time. Thanks Dion and Lens Direct. RR
By Rob R.
I had an issue after placing an order. The representative was quick, efficient, and helpful. As this is my first order with this company I will absolutely be a returning customer!
By S Y.
Dion quickly resolved my issue. I am very appreciative.
By Natalie
Kissel did a great, fast job helping me out with a return! Appreciate the ease and speed!
By Erika B.
RISSA made things easy. I was missing some data on my order she guided me through to gather the data. Great company to work with!
By Patricia M.
I was just checking the status of my order
By PHILLIP A J.
Kwasi was fantastic at helping me with a problem with my order. Thank you!
By Lisa F.