Kissel provided excellent customer…
Kissel provided excellent customer service. He was polite, knowledgeable and resolved all problems. Highly recommend!
By Helen P.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Kissel provided excellent customer service. He was polite, knowledgeable and resolved all problems. Highly recommend!
By Helen P.
Great service. Fixed my issue super fast!
By Kathryn Kreider S.
Very quick in answering the call and good and helpful responses to my questions. The attendant, Haven, was very knowledgeable, helpful and friendly. She helped me understand how the whole process goes. Thank you Haven!
By Rita I.
Dion was great. He helped me exchange my glasses and got me a return label while we were chatting. LD has great customer service.
By Roban S.
Bissell assisted me today for a copy of my receipt for my son's contacts. She was very personable and helpful.
By Michelle S.
I haven’t used your website in several years, but have a different prescription due to cataract surgery. I have two frames that I love, and I knew you could put replacement lenses in them. I couldn’t get my order to go through, and Kissel was sooooooooo helpful! She stayed on the line while I kept trying and we finally got my order to go through. Kissel is an Angel, deserves a raise!!! Thank you again for your service. Margo Parker
By Margo P.
Starr provided outstanding, friendly customer service, resolved my issue FAST. Thanks!
By Katie
Kissel was great answered my question and explained the next steps to getting my contacts. Great experience
By david M.