Dion has been great
Dion has been great. Took care of all my needs.
By Steve M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Dion has been great. Took care of all my needs.
By Steve M.
Dion was wonderful!
By Andrew B.
Very helpful and polite.
By Sid
Dion helped me quickly and efficiently to fix an error I made placing my order and to provide additional info that was needed to complete my order.
By Andrew B.
Quick to resolve an issue that was my fault.
By Alex K.
Great help from Mario, thank you! Navigated me through purchase and discount codes, easy experience.
By Natalia
Pleasantly solved my issue.
By Ronald W.
Great service. Promptly helped with a refund
By Sofia