Djanna was very courteous and helpful…
Djanna was very courteous and helpful in discussing what I was looking for with contact lenses. Excellent customer service.
By Pam
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Djanna was very courteous and helpful in discussing what I was looking for with contact lenses. Excellent customer service.
By Pam
I needed to contact LensDirect about a recent order I placed which I forgot to upload my daughter’s prescription and PD, Nyah was extremely helpful and I received quick responses with easy to follow instructions. Highly recommend this company for all of your future lense and frame needs!
By Ashley B.
DJANNA was a splendid representative for LensDirect. She was gracious, knowledgeable, fast and efficient! She quickly figured out my problem, addressed them and set things straight. I'm grateful for her help and for LensDirect for their service! Five Stars!
By Robert S.
Easy to contact customer service and very quick responses!
By Megan
Issue took a while but I got great assistance from Dion, Sharissa, and Nyah. They all helped me resolve my issue with no extra headache!
By J T.
Nyah… reached out to tell me my glasses were too big, and she gave me options of what to do next. She responded quickly to my answers and escalated this for return and reimbursement. Thank you
By Rick B.
Nyah provided great customer service.
By Michael H.
Fast, uncomplicated support by Sari.
By Annett