Product was far less quality as oem…
Product was far less quality as oem lenses.
By William J.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Product was far less quality as oem lenses.
By William J.
Mario was super helpful with helping me get replacement frames for my glasses. Made it very easy! Thank you!! ⭐⭐⭐⭐⭐
By Lorie F.
Never thought possible, very satisfied! Needed my prescription lens removed to save my expensive frames replaced with nonprescription sunglasses. Got a discount price, free shipping, convenient, and fast service. Very pleased with results and well worth the cost. Thank you!
By Ernesto
All the contacts at Lens Direct made the process easy. Being in late 70’s and computer skills not 100 percent they help walk me through the process. Had various help but only name recall is NAHY. (Spelling)
By Gary F.
I recently started ordering my contacts from Lens Direct, and I have not been disappointed! Sari, one of the customer service representatives, went above and beyond to help me find a solution to my request. Having a warm, empathetic customer service rep makes all the difference! I'll never go back to my old supplier.
By Amy Rebecca M.
I’m very grateful that Lensdirect really care about their customers. Thanks Nyahfor your patience and your time in assisting me , answering my questions,
By Rosario G.
I had a question about my order and Mario was quick to respond. The product and service is outstanding!
By Louis A.
The cancellation process was fast and courteous. It was pleasant surprise. Mario was the person that helped me.
By Andrew K.