Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Quickly addressed my problem. KWASI was very helpful.
By Anita D.
Response from LensDirect.com· Apr 8, 2026
Hello Anita! We’re glad to hear that Kwasi quickly addressed your problem and was very helpful. We’ll be sure to pass along your kind words he’ll really appreciate it!
Great experience!
By Rupasri S.
Response from LensDirect.com· Apr 8, 2026
Hello Rupasri! We’re thrilled to hear you had a great experience. We appreciate you sharing your thoughts!
Lens direct gave me a very fast response and answered all of my questions! I used the chat option and was easily able to communicate with the department that I needed! Mario was wonderful!
By Drea P.
Response from LensDirect.com· Apr 8, 2026
Hello Drea! We’re thrilled to hear that our chat option made communicating easy and that Mario provided wonderful support. We’re glad all your questions were answered quickly and efficiently!
Bibi was excellent
By Sg
Response from LensDirect.com· Apr 8, 2026
Hello Sg! We’re glad to hear that Bibi provided excellent service. We’ll be sure to pass along your kind words she’ll really appreciate it!
Great prices and even better customer service! LensDirect had the best price for my contacts and they arrived quickly. A few months later, I needed a copy of my receipt for insurance. I couldn't log in to my account. I chatted with customer service agent Mario for quite a while so he could investigate. He found my account and receipt even though I had entered the wrong email address when I made my original order.
By Kristin
Response from LensDirect.com· Apr 8, 2026
Hello Kristin! We’re thrilled to hear that you found great prices and received your contacts quickly. It’s wonderful that Mario went above and beyond to track down your account and receipt, even with the wrong email address. We’ll be sure to pass along your kind words he’ll be delighted to hear them!
The glasses came quick, high quality and good price. Customer service got back right away! Great company! Would recommend and use again!
By Shelley T.
Response from LensDirect.com· Apr 8, 2026
Hello Shelley! We’re thrilled to hear that your glasses arrived quickly, with high quality and at a good price. It’s great to know our customer service responded promptly. We truly appreciate your recommendation and look forward to serving you again!
Quick and easy
By Georgiy B.
Response from LensDirect.com· Apr 8, 2026
Hello Georgiy! We’re glad to hear your experience was quick and easy. We appreciate you sharing your thoughts!
BIBI was super kind, fast to help, and very flexible with me request!
By Noah
Response from LensDirect.com· Apr 8, 2026
Hello Noah! We’re so glad to hear that Bibi provided kind, fast, and flexible assistance. Your feedback means a lot, and we’ll make sure she hears how much you appreciated her help!
