Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Kwasi Wells was my customer service representative and he took care of the mistake I made in my order, he was friendly and kind, I very much appreciated him. Kindly, Jill Collins
By Jill
Response from LensDirect.com· Apr 8, 2026
Hello Jill! We’re thrilled to hear that Kwasi Wells handled your order issue with friendliness and kindness. We’ll be sure to pass along your appreciation he’ll be delighted to hear it!
I can't say enough good things about Lens Direct! I sent in my favorite pair of glasses to have the lenses replaced, and they just went above and beyond! My glasses were returned to me very quickly in a nice box with a glasses case, lens cloth, and a fun little sticker. The lenses are perfect and my glasses are like new! The price was also very reasonable. I also love that this is a US based family company. I would never go anywhere else for my lenses. Thank you!
By Jessica T.
Response from LensDirect.com· Apr 8, 2026
Hello Jessica! We’re thrilled to hear that your glasses came back looking like new and that you loved the extra touches like the case, cloth, and sticker. It’s wonderful to know you had a smooth experience with quality lenses at a great price. We take pride in being a US-based family company, and your loyalty means the world to us. We can’t wait to serve you again for all your lens needs!
ease of ordering and the price isn't too bad either
By Raymond E.
Response from LensDirect.com· Apr 8, 2026
Hello Raymond! We’re glad to hear you found our ordering process easy and our prices reasonable. We appreciate you taking the time to share your experience!
Was very helpful and pleasant!
By Leigh H.
Response from LensDirect.com· Apr 8, 2026
Hello Leigh! We’re glad to hear that our team was helpful and pleasant. Your kind words mean a lot to us!
The customer service representative, Kissel, helped verify my prescription quickly. She made the process easy and fast.
By caitlin S.
Response from LensDirect.com· Apr 8, 2026
Hello Caitlin! We’re glad to hear that Kissel made verifying your prescription easy and fast. We’ll be sure to pass along your kind words she’ll be thrilled to hear them!
My service rep was polite and kowledgable which eased my suspicions when im giving my $$ info also she noted that i hadninclude some info that is very necessary
By Octavia B.
Response from LensDirect.com· Apr 8, 2026
Hello Octavia! We’re glad to hear that your service representative was polite and knowledgeable, helping you feel comfortable while providing your payment information. It’s great that they also caught the missing details to ensure everything went smoothly. Your feedback is much appreciated!
Very insightful and helpful
By Johan G.
Response from LensDirect.com· Apr 8, 2026
Hello Johan! We’re glad to hear that our team was insightful and helpful. We appreciate you taking the time to share your experience!
Easy to order, fast delivery!
By Kathryn
Response from LensDirect.com· Apr 8, 2026
Hello Kathryn! We’re glad to hear that you found ordering easy and enjoyed the fast delivery. We appreciate you sharing your experience!
