Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Sharissa was helpful and addressed all my questions! Thank you!
By Jasper P.
Response from LensDirect.com· Apr 8, 2026
Hello Jasper! We’re glad to hear Sharissa was able to help and address all your questions. We’ll be sure to pass along your thanks she’ll be happy to hear it!
Sharissa was awesome really helpful
By M
Response from LensDirect.com· Apr 8, 2026
Hello M! We’re thrilled to hear that Sharissa was awesome and really helpful. We’ll make sure she knows you appreciated her support!
Kwasi quickly helped me complete my order for sunglasses. Thanks!
By Walter O.
Response from LensDirect.com· Apr 8, 2026
Hello Walter! We’re glad to hear that Kwasi was able to help you complete your sunglasses order quickly. We’ll be sure to pass along your thanks he’ll be happy to hear it!
Great customer service. Bibi informed me of what is going on with my orders. Reply was fast and direct to the point. Great experience corresponding with you. Looking forward to the ordered lens.
By Gerard Edwin Z.
Response from LensDirect.com· Apr 8, 2026
Hello Gerard! Thank you so much for your kind feedback! We're really glad to hear that you had a great experience. Bibi will be happy to know that her clear and prompt communication made a difference. We appreciate your support and are excited for you to receive your lens hope it exceeds your expectations!
Rissa was fast, friendly and professional. She solved my issue within MINUTES! Thank you so much.
By Lisa B.
Response from LensDirect.com· Apr 8, 2026
Hello Lisa! We're thrilled to hear that Rissa was fast, friendly, and professional in resolving your issue. Providing quick and effective support is what we strive for, and it's great to know she delivered. We truly appreciate your kind words!
Dion understood my issue and quickly resolved it for me.
By RAB
Response from LensDirect.com· Apr 8, 2026
Hello Rab! We’re glad to hear that Dion understood your issue and resolved it quickly. We’ll be sure to share your kind words with him he’ll really appreciate it!
I had a really great experience with Lens Direct! Bibi was awesome—super friendly, helpful, and easy to fix a minor inconvenience I received from my prescription for my eye glaasses order. You can tell they genuinely care about making sure customers are taken care of. Everything went smoothly from start to finish, and I’m really happy with how it all turned out. Definitely recommend Lens Direct, and shoutout to Bibi for the excellent service!
By David A.
Response from LensDirect.com· Apr 8, 2026
Hello David! Thank you for sharing such a detailed and positive review! We’re thrilled to hear that Bibi made your experience smooth, friendly, and helpful, and that your prescription issue was resolved easily. It’s wonderful to know you felt genuinely cared for providing attentive service from start to finish is exactly what we aim for. We truly appreciate your recommendation and your kind shoutout to Bibi!
I ordered by mistake. Everything was taken care of, and I am getting a full refund.
By Marc
Response from LensDirect.com· Apr 8, 2026
Hello Marc! We’re glad to hear that your order issue was handled smoothly and that you’re receiving a full refund. We strive to make the process easy and stress-free, and we’re happy it worked out for you!
