Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
The customer service lady name Haven was really helpful and polite. Will order again in the future.
By Wing
Response from LensDirect.com· Apr 9, 2026
Hello Wing! We’re delighted to hear that Haven was helpful and polite during your experience. Your support means a lot to us, and we look forward to serving you again in the future!
Rissa was very prompt and polite and answered all of my questions completely. I completed the chat knowing I had all the info to place my order and that you indeed can make lenses for my frames. Thank you.
By BT
Response from LensDirect.com· Apr 9, 2026
Hello DT! We’re so glad to hear that Rissa was prompt, polite, and able to answer all your questions clearly. It’s great to know you felt confident and well-informed to place your order. We truly appreciate your support and look forward to helping you again!
Darcel gave me excellent customer service!
By Kelly
Response from LensDirect.com· Apr 9, 2026
Hello Kelly! Thank you for your kind feedback! We’re so happy to hear that Darcel provided you with excellent customer service!
Super fast and efficient. Completed all my requests. Djanna was a sweet person and seemed knowledgeable about her job.
By Ashley S.
Response from LensDirect.com· Apr 9, 2026
Hello Ashley! We’re thrilled to hear everything was handled quickly and efficiently, and that all your requests were met. Djanna will be especially happy to know you appreciated her friendly approach and expertise. We truly appreciate your feedback and look forward to assisting you again!
The customer service rep was amazing and had a lovely voice!
By J B.
Response from LensDirect.com· Apr 9, 2026
Hello J Bizzle! We’re delighted to hear you had such a positive experience. It’s wonderful to know our representative made a great impression not just with excellent service. We truly appreciate you taking the time to share this!
Dion was very patient and helpful in processing my order.
By Shane S.
Response from LensDirect.com· Apr 9, 2026
Hello Shane! We’re so glad to hear that Dion was patient and helpful while assisting with your order. We’ll be sure to share your comments with him he’ll really appreciate it!
Fast and efficient communication.
By Anne
Response from LensDirect.com· Apr 9, 2026
Hello Anne! We’re glad you appreciated the fast and efficient communication. We’re always here to help whenever you need us!
DJANNA was such a good customer service provider to talk to
By Nathan
Response from LensDirect.com· Apr 9, 2026
Hello Nathan! We’re thrilled to hear that Djanna made your experience such a positive one. We’ll be sure to pass along your feedback she’ll really appreciate it!
