Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Customer service (Rissa) was so helpful! Lovely to speak with and took care of my error of pushing the order through twice right away!
By Kim
Response from LensDirect.com· Apr 10, 2026
Hello Kim! We’re so glad to hear that Rissa was helpful and a pleasure to speak with. It’s great to know she was able to quickly sort out the duplicate order for you.
Dion was amazing and answered my question immediately.
By Douglas P.
Response from LensDirect.com· Apr 10, 2026
Hello Douglas! We’re delighted to hear that Dion was able to assist you so quickly and provide the answers you needed.
I had several issues with my account and Rizza set them all right. Now my account has the correct information and I have the ability to access it.
By Susan B.
Response from LensDirect.com· Apr 10, 2026
Hello Susan! We’re really glad to hear that Rizza was able to resolve all the issues with your account and get everything updated correctly. It’s great to know you now have full access again.
Easy to work with and good prices bring me back.
By Lynn
Response from LensDirect.com· Apr 10, 2026
Hello Lynn! We’re so glad to hear you found us easy to work with and that our prices keep you coming back that means a lot to us. We truly appreciate your support and look forward to serving you again!
She was very nice!
By Olivia
Response from LensDirect.com· Apr 10, 2026
Hello Olivia! We’re so glad to hear you had a positive experience and that she was very nice. We truly appreciate you taking the time to share!
Sari helped me clear up an auto ship order and provided great information and customer service. It was a pleasure speaking with them and I appreciate their help!
By Micki
Response from LensDirect.com· Apr 10, 2026
Hello Micki! We’re delighted to hear that Sari was able to help clear up your auto-ship order and provide helpful information along the way. It’s wonderful to know you had such a positive experience we’ll be sure to pass along your appreciation. Thanks again for taking the time to share!
Very fast! Great service!
By k A.
Response from LensDirect.com· Apr 10, 2026
Hello K! We’re so glad you experienced fast, great service that’s exactly what we aim for. We truly appreciate your support!
Djanna was so helpful! She quickly resolved my issue and easily edited my order. It's rare to have such simple and effective resolution to online problems with big online companies - Djanna rocks.
By Sasan S.
Response from LensDirect.com· Apr 9, 2026
Hello Sasan! We’re thrilled to hear that Djanna was able to quickly resolve your issue and make the necessary changes to your order with ease. It’s great to know she made the process simple and effective exactly the experience we strive to provide. We’ll be sure to share your kind words with her Djanna will be so happy to hear this!
